AGM - IN/ VAS

Role

TL IN & VAS - TNC

Function / Department

Technology - CORE

Location

Chennai

Job Purpose

To manage the IN (Data, Voice Charging) & VAS operations and rollout at circle level. This role includes engagement with Product factory, COG, SNOC, Plannng, CXX and various inter-functional circle teams i.e. Marketing, CS, RA & Business, so as to deliver superior quality VAS services (Messaging, Roaming, Enabler platforms) at the circle.

*Network Element Types involved (as per deployment, circle specific).

IN: Charging domains besides IN shall include ETopUp & RECC.

VAS Domain:  Messaging: SMSC, SMSR (P2P, A2P), Ent SMSC, SMS Firewall, SMS Gateway/Hub, BMG, LBS, MMSC, NTMS, USSD BE/Promo/CG, PCN, DND, WAP GW, VAS LAN

Roaming: RTSP, RQM, SRS/SPRS, WSMS, IR21 Portal, CRMS, SIMMUX, DSTK, SIGOS, GLR, VHE, WSMS, UCC, and International SCCP/DRA roaming BICS & TCL Management.

3rd Party Servers: CRBT, RRBT, Flash, Buddy finder, IBD/OBD, Voice Portals, Voice SMS/AVSMS, MCI, IVR, Other 3rd party servers.

Key Result Areas/Accountabilities

1. FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolution. Service usage tracking, KPI analysis and improvement. Pro-active failure analysis. Offline backup support. MIS & Reporting. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Support for internal & external audit activities.
2. CUSTOMER SUPPORT: Enrich customer VAS services by meticulous Customer complaints (VAS & Roaming) analysis and resolution. Revenue share services issues resolution in coordination with marketing, IT, RA and SNOC. Roaming IR testing. Drive to maintain NIL revenue leakages in circle.
3. PROJECT SUPPORT: Support new VAS services/Platform rollouts. VAS Infrastructure management and hygiene. Support field trials and POCs.
4. DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory management and quarterly sign off. VAS services reconciliation with RA & Marketing. AMC/MS BPA PR PO drive as per Corp. directives. Commercial co-ordination and closures at circle level.
5. SECURITY MANAGEMENT: Support Nodal teams during TERM cell audits. Regulatory compiance adherence. Ensure MBSS security compliance of VAS nodes hosted in circle. LBS Accuracy test co-ordination.

The Key KPI indicators are as below:-

1. Ensuring marketing products delivery FTR > 99.90%
2. Service uptime from filed perspective >=99.5%
3. Service usage below threshold <70% (Capacity, Link utilizations)
4. Success rate in VAS platforms (platform specific)
5. Backup / DR availability  >99.7% , Redundancy loss incidences <=1
6. LBS location success rate >80, Roaming National and International success rate >99.5%
7. VAS & USSD SC DB maintenance and Short codes success rate >99.5%

Core Competencies, Knowledge, Experience

1. Should have at least 10+ years of experience overall in telecom domain with IN & VAS service knowledge.
2. Experience in managing IN & VAS platforms including roaming operations.
3. Knowledge of TCP/IP, Diameter, CAMEL, MAP SS7, SCTP, M3UA, SIP, MAP, CIMD, SMPP protocols and signalling VAS service flows.
4. Experience in IN & VAS Hardware management and Networking
5. Excellent communication, inter-personal & managerial skills, strong customer focus & seamless approach.
6. Timely decision making and risk assessment.

Must have technical / professional qualifications

BE (E&C, Computers). Knowledge of ITIL process will be an added advantage.