Manager - TM-Core Ops
Bangalore, Karnataka, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
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Job Title: |
TL - Signaling, CS, Interconnect & Compliance |
Job Code: |
XXXXXX |
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Designation: |
AGM/DGM- Cluster Core Ops |
Band: |
M2 |
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Function: |
Technology |
Sub-Function: |
Circle Core Ops |
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Reports To: |
GM – Cluster CORE Head |
No. of Direct Reportee |
4 / 5 |
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Location Type: |
Circle- MTX |
No. of Direct + Indirect Reportee |
XX |
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Job Purpose |
Circle CS, Signalling, Interconnect and compliance Lead - Core Operations to ensure best-in-class network availability, service reliability and customer experience for voice. Own operational excellence for CS , STP& DRA Core platforms through proactive monitoring, incident management, KPI governance, lifecycle management, capacity planning, POI management, technology upgrades and new node integration while leading a team of engineers. Act as the Circle Subject Matter Expert (SME) for CS, STP & DRA technologies, driving automation, continuous improvement and operational excellence through close collaboration with Cluster, SNOC, Planning, Projects, OEMs and cross-functional stakeholders. Person is also responsible for all compliance related to LI, LBS etc from Core perspective |
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Key Responsibilities |
CS & Signaling Core, PoI Availability reliability and Service Continuity Own end-to-end availability and operational stability of CS Core (MSS/MGW), Signaling Core (STP/DRA), PoI & Enterprise SBC, and associated cloud infrastructure, all PoI of circle and LD, Lead critical incident management, traffic rerouting, service restoration, and emergency response while ensuring platform resiliency through redundancy validation, backup readiness, preventive maintenance, disaster recovery preparedness, and robust RCA-driven corrective actions. Operations Excellence, Lifecycle Management & Technology Transformation Govern all configuration changes, software upgrades, patch deployments, licensing, feature activations, and capacity expansion activities through structured change management processes. Lead modernization programs, cloud transformation, new node deployments, traffic migrations, and deployment of evolving technologies including LI, LBS, Signaling platforms, PoI & Enterprise SBC while driving automation, AI-enabled operations, and digital transformation initiatives. Customer Experience, Service Performance & Business Assurance Own Circle-level CS, STT and DRA, PoIs service performance KPIs, ensuring superior customer and enterprise experience. Drive continuous KPI monitoring, degradation analysis, and service improvement initiatives in collaboration with CPM, SNOC, CODE, and OEM teams. Lead resolution of high-priority customer, enterprise, VIP, SIP-PRI, PRI, SMS, CRS, VMN, and network-related complaints to enhance service quality and business outcomes. Technical Governance, Compliance & Operational Risk Management Serve as the Circle SME for CS Core, Signaling, security, regulatory compliance, and architecture governance. Provide technical leadership during critical outages, architectural reviews, IP-POI migrations, and complex troubleshooting. Ensure audit compliance, inventory management, security governance, MTX/Data Centre readiness, and regulatory adherence through engagement with Nodal officers, LEAs, licensors, and government agencies. Drive risk identification and mitigation related to power, cooling, earthing, fire safety, and physical infrastructure. Leadership, Talent Development & Organizational Capability Building Build and lead a high-performing engineering organization through coaching, mentoring, performance management, and succession planning. Foster a culture of technical excellence, accountability, collaboration, knowledge sharing, and continuous learning while ensuring employee engagement, HSW compliance, and development of future-ready capabilities to support evolving network and business requirements.
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Technical/ Functional Competencies |
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Behavioural & Leadership Competencies |
• Strategic Thinking • Customer Centricity • Analytical Problem Solving • Stakeholder Management • Decision Making • Technical Mentoring • Team Leadership • Execution Excellence • Ownership & Accountability • Learning Agility • Communication & Collaboration. |
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Qualifications & Experience |
Minimum Education Qualification B.E./B.Tech. Years of working experience Minimum 10 years total, Minimum of 6+ years of dedicated, hands-on experience within the CS/STP/DRA domain. |
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Working Relationship |
Internal Stakeholders
External Stakeholders
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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership