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Manager - TES Delivery

Job Req ID:  44296
Location: 

Bangalore, IN

Function:  Technology/ IOT/Cloud
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Key accountabilities and decision ownership

[max 5]:

1. Delivery of Fixed Line Services Onnet and Offnet

     Last miles as per committed timelines

  1. Connected location / soft upgrade delivery

              TAT<=7days.

  1. Not Connected Fiber Delivery TAT 4 weeks / UBR

Tower.

  1. OFFNET Delivery TAT 4 Weeks /UBR Pole 2

Weeks/UBR Tower 4 weeks

2.Proper program management of customer link delivery

    and manage customer delivery lifecycle till

    acceptance of services by customer.

3. Revenue realization of 80% of in month delivery

     within 90days.

4. Improve overall link delivery experience  through

    Group Engagement - CRFS Compliance - 92%

5. 90% compliance to 8 weeks of inbound delivery

     from WO generation.

6. 90% compliance to 8 weeks of outbound delivery

     from WO generation.

 

 

Core threshold competencies, knowledge and experience [max 5]:

  • Should have a minimum experience of at least

6-7 years in customer front ending for Enterprise lastmile deliveries for customers.

  • Should have CCNA certification.
  • Should have PMP certification (Advantage)
  • Should have experience in front ending with customers.

Must have technical / professional qualifications:  B E

Budget owned: Circle

Key performance indicators:

  • Engage with customer for delivery of fixed line links.
  • Connected Location / Soft Upgrade - 7 days
  • Fiber Not Connected - 30 Days
  • UBR Pole - 15 Days
  • UBR Tower - 30 Days
  • OFFNET - 30 Days

Direct reports: No

 

Dotted reports: No

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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