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Manager-Service Operations

Job Req ID:  47720
Location: 

Bangalore, IN

Function:  Technology/ IOT/Cloud
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Role profile

Role title: Service Operations Manager-TES

Function:  Technology

Band:  M1- Manager Service Operations

Department: Network

Reports to: GM-Enterprise head

Location:  Bangalore Circle

 

Role purpose:

Service Operations Manager

Key accountabilities and decision ownership

[max 5]:

  1. Drive service improvement plans for Fault rate < 10% customer circuits, Service availability SLA compliance > 99.5 %customer, MTTR <= 240min.
  2. RMA / Faulty spare dispatch in 5 days
  3. PM to be done for ensuring quality.
  4. Timely update/escalation to OSP team on enterprise critical fiber cut restoration.
  5. On time HPSM update for faster resolution.
  6. Driving PM of UBR nodes during FT occurs to ensure stability.
  7. Coordination with ENOC leads for ontime resolution of critical accounts.
  8. Coordination with SNOC for timely rerouting of TOP 200 customer links based on bandwidth availability with redundancy.

Core threshold competencies, knowledge and experience [max 5]:

1. Should have experience of at least 6-7 years in Enterprise operations with knowledge of enterprise products like ILL/MPLS/NPLC/PRI/SIPT.

2. Should have knowledge on IP (CCNA certification is an added advantage).

3. Worked and have knowledge on fiber operations.

4. Worked on ECI/Huawei/Ciena equipment’s with knowledge on NMS login and troubleshooting.

Must have technical / professional qualifications:  

B E

Budget owned: Circle

Key performance indicators:

  • SLA of 99.5%
  • MTTR of 240min
  • Fault rate of <10%

Direct reports: NA

 

Dotted reports: NA

 

 

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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