Share this Job

Manager - Retail Franchisee Operations

Job Req ID:  13581

Ahmedabad, IN

Function:  Retail


Franchisee Lead Retail

Job Level/ Designation

M1 /Manager

Function / Department




Job Purpose

Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales and managing franchisee profitability.


Key Result Areas/Accountabilities

  1. Franchisee handling
  2. Sales acquisition (in bound and out bound)
  3. Customer Service
  4. People management
  5. Franchisee profitability
  6. HSW

Core Competencies, Knowledge, Experience

  1. Channel handling skill
  2. Good communication and convincing skills
  3. Customer handling
  4. Outbound sales handling skills
  5. Team handling skills
  6. Decision making and delivering results



Must have technical / professional qualifications

  1. Graduate

Years of Experience

  1. 4-6 years on role experience
  2. 1-2 years channel handling experience

Industries to look from

  1. Telecom
  2. FMCG
  3. Insurance


Ideal Organizations to look from


Direct reports



Phone Prescreen Pointer Questions

 (Must Haves for any Candidate submissions preferably from Hiring Manager)

1) Team handling

2) Channel handling

3) Outbound Sales experience

4) Fluent communication

5) 4-6 years on role experience