Manager- Quality
Ahmedabad, IN
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
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Role |
Manager – Quality
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Job Level/ Designation |
M1 |
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Function / Department |
Technology/Quality |
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Location |
Vapi
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Job Purpose |
This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.
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Key Result Areas/Accountabilities |
· Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience. · Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution · Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds · Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution · Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs · Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc. · Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team · Building strong relationships with cross verticals
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Core Competencies, Knowledge, Experience |
· In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE) · Excellent domain knowledge and on- field optimization experience · Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints · People management capability, very good cross functional co-ordination. · Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented
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Education Knowledge Skills/Ability |
B-Tech Electronics and Telecommunications with 8+ years of experience
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Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership