Share this Job

AGM - Zonal Retail

Job Req ID:  1036

Ahmedabad, IN

Function:  Retail

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Zonal Retail Lead

Job Level/ Designation


Function / Department




Job Purpose

    • Manage retail channels (Large and Small Format stores)and grow customer and revenue market share. Key purpose of the role includes –
    • Increasing footfall, conversion-to-customers and sales / footfall at the retail channels
    • Increasing profitability of stores through innovative sales and revenue maximization programs
    • Enhance customer experience across all Vodafone Idea Retail outlets

Key Result Areas/Accountabilities

    • Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at stores
    • Facilitate roll-out of Vodafone Idea retail outlets – Stores, VMS (incl. selection of partners, location etc.)
    • Ensure and monitor quality of acquisition through the retail channel
    • Achieve revenue targets at stores and VMS
    • Assist Store in-charges and VMS channel partners manage key operating costs – store operating cost, people cost etc.
    • Manage churn and achieve customer satisfaction for walk-in customers at retail outlets
    • Work with Marketing Team to recommend  marketing, branding and promotion activities
    • Oversee store in-charges and Franchisee leads
    • Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees
    • Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience

    • P&L management skills
    • Understanding of organized retail management best practices and customer relationship management
    • Leadership & people management skills
    • 4-6 Years of Relevant experience (preferably Retail)

Must have technical / professional qualifications

  • Strong analytical skills
  • Strong Team player and Good stakeholder-management skills
  • Strong influencing & negotiation skills
  • Decision making skills and ability to balance conflicting interests
  • Effective communication and inter-personal skills
  • Proactive in approach with positive attitude
  • Vendor/ Partner Management
  • Graduate / MBA from reputed institute
  • Project Management certification (added advantage)


Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership