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AGM-Collections (Enterprise)

Job Req ID:  18321

Ahmedabad, IN

Function:  VIBS


AGM- Collections

Job Level/ Designation


Function / Department




Job Purpose

Manage end to end B2C Zonal collection, bad debt and in-vol churn. Roles involves agency management and monitoring TC& Field team. Responsible for driving bucket collection, churn and bad debt targets of Zone.  Driving cost saving initiatives, Audit And Compliance of collection Processes,

Key Result Areas/Accountabilities

  • Mobility Collection collections at 98% Overall collections YTD basis.
  •  (Collection Performance measurement will be on the basis of  Collection Target receieved from Corporate Vs. Achievement should be adhered) .
  • 1% Bad debt of Portfolio for Mobility  YTD basis (BD Performance measurement on the basis of Monthly Bad debt recovery Target recieved from Corporate Vs. Achievement should be adhered) exit March  2021.
  • Interaction with cross functional teams
  • Follow up for end to end issue resolution through DRT team
  • Ensure Invol Churn is Under 1%

Core Competencies, Knowledge, Experience

  • Good communication knowledge
  • Experience in consumer collection
  • Experience of agency management
  • Should have handled customer facing profile.

Must have technical / professional qualifications

  • Good knowledge of Computer –Excel, outlook & Presentation
  • Graduate from any field

Years of Experience

7 to 10 years

Industries to look from

Telecom, Banking & Financial institution

Ideal Organizations to look from


Direct reports