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Job Purpose
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Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine .
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Key Result Areas/Accountabilities
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- Uptime -To ensure 99.999% availability of the deployed cloud and IPCPE infrastructure.
- Alarms, Fault and Outage handling- Ensure restoration of outages / emergencies in shortest possible time, minimize impact of outage on service by identifying and taking action like implementing work around, temp traffic diversions. Immediate action and resolution of all types of HW, SW faults and alarms; drive preventive maintenance tasks for cloud and IPCPE.
- RS&R management - ensure repair of all HW including Cloud & Cloud IP infra within TAT
- Redundancy - Ensure 100% redundancy and resiliency for all types of core nodes and its connectivity, review it periodically and suggest for required changes
- Backup- 100% compliance of Core node back up policy and ensuring availability of back up all the time for any emergency handling.
- Customer complaint handling - Ensure immediate action of all types of customer complains related to Cloud & IPCPE network, detailed investigation and proper resolution.
- Field support - Extending support to central teams for new roll out including software upgrade and technical testing. Field resource alignment for any on-site activities for Cloud & IPCPE platform HW and new feature testing
- Upgrade - Drive SW version and patch upgrades as per the recommendations on both Cloud & IPCPE nodes along with support for new feature testing. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
- Inventory Management:- Ensure latest update on inventory in terms of location, HW, SW, Capacity etc. & scrapping of non-live inventory
- Team management & Training – Mentor all team members , enhance their technical and behavioural skills, keep them positively engaged and motivated, challenge them to bring best out of each individual
- Conduct optimisation activities related to cloud resources, Switches ( Leaf & Spine), SDI/SDN Managers and ensure optimum usage of deployed infrastructure
- Check handover details of cloud infrastructure & IPCPE deployed from projects team. Ensure all relevant points are closed prior to handover.
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Core Competencies, Knowledge, Experience
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- Understanding of Network Architecture and updated on latest technologies including various modules and key components of network.
- Hands on experience on Nokia CBIS, Ericsson CEE, Cisco CVIM, Redhat Openstack & Openshift, Zabbix, ZenOSS, NADCM operations.
- Hands on experience in deploying open-stack (NFVI) cloud infrastructure
- Good understanding of CEPH based storage
- Good understanding of Openstack services, Undercloud and Overcloud Concepts.
- Hands on experience in updating/modifying networking of cloud infrastructure
- Good Understanding of Docker and Container.
- Should have experience of configuring Leaf-Spine DC LAN architecture
- Knowledge on Open Standard routing and switching protocols (i.e., BGP, OSFP, VRRP, MLAG, STP, ECMP, )
- Knowledge on Virtual Private Networking (i.e., MPLS, GRE, L2VPN, EVPN, Pseudowire, IPsec, MACSEC)
- Additional networking technologies: Virtual Private LAN Services (VPLS), Virtual Extensible LAN (VXLAN), high availability (HA) and resiliency architectures
- Clarity on Underlay & Overlay
- Should have experience of configuring -Tenants, Bridge domains, End point groups, Security policy, VRFs etc.)
- Analytical, Reasoning and logical thinking skills
- Positive Attitude towards problem solving, learning new things, adopt changes
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