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AGM - Area Retail Lead

Job Req ID:  31974
Location: 

Vijayawada, IN

Function:  Retail
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

AGM – Area Retail Lead

Job Level/ Designation

M2

Function / Department

Retail

Location

Vizag, APT Circle

Hiring Manager

S, Satish Kumar  

Job Purpose

  • Drive Customer First agenda (Focus on unmatched Customer Experience )
  • Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
  • Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
  • Deliver big bets for driving future growth (strategic thrust areas)

 

Key Result Areas/Accountabilities

  • Champion TNPS @ Retail to make it a way of life in the Zone
  • Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
  • Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
  • implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
  • Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity store which will drive business

 

Core Competencies, Knowledge, Experience

 

  • Analytical & Problem Solving Skill

 

Must have technical / professional qualifications

  • Bachelors/MBA with 8-10 Years of experience.
  •  

 

 

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership