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GM - Zonal Operations

Job Req ID:  1701

Tezpur, IN

Function:  Sales and Distribution


Zonal Sales Manager

Job Level/ Designation

General Manager – M3

Function / Department




Job Purpose

Directing zonal operations to grow customer and revenue market share.

  • Responsible for managing gross and net adds / total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation.
  • Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis.

Key Result Areas/Accountabilities

  • Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc.) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone
  • Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc.)
  • Deliver overall Revenue Market Share (RMS) target for the zone
  • Achieve zonal revenue target – across all products and channels
  • Achieve savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level
  • Manage overall customer satisfaction and revenue churn targets across different customer segments
  • Ensure higher visibility by executing communication and branding activities, in coordination with the circle team
  • Bad debt management; Collection infrastructure/ reach enhancement
  • Manage changes in business, organization, people to ensure continuity and smooth operations
  • Coaching, mentoring and retention of on-roll team members
  • Management of off-roll employees and agencies (in CS, C&C, Sales)

Core Competencies, Knowledge, Experience

Understanding of Business and its related processes

Leadership and people management skills

>=9-10 years of experience

Must have technical / professional qualifications

  • Graduate, MBA preferred
  • Skilled in performance analytics & driving team management
  • English and local market knowledge