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Manager - IP Operations

Job Req ID:  12156

Siliguri, IN

Function:  Technology/ IOT/Cloud


TM IP/MPLS Operations

Job Level/ Designation 


Function / Department

Technology / Transport



Hiring Manager

 Sukumar Das

Job Purpose

  • Responsible for Circle IP/MPLS based transport network  operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products
  • Deliver SLA/KPI for IP/MPLS network , mobility and enterprise services.
  • Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei)   and Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.


Key Result


  • Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service   Availability – 99.995) 
  • Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995)  
  • Spare Management and Ensuring fault within MTTR. 
  • Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
  • Develop relationships with Mobility users to optimize end-user quality of experience. Provide regular updates and forecasts to Planning/CXX Teams on traffic and Quality of Experience metrics. (Speed test Results across– OOKHLA, TRAI) 
  • Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
  • Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other offnet service providers.
  • Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
  • Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS

Networks , Service Level SLA , analysis, recommendation and implementation

  • Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.
  • Develop IP competence across transport vertical to be ahead of curve.



Core Competencies,

Knowledge, Experience

5-7  Years of Experience in Domain (Telecom/IT/OEM ) with 5-7 experience in handling

Large Scale Telecom Network Domain 


Experience in implementation, operations & management of data networks and services in large service provider environment. 


Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.


In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services


Ability to drive operational excellence through standardization and innovation in processes/systems/tools.