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AGM - Mobility Operation Site Lead

Job Req ID:  37109
Location: 

Pune, IN

Function:  VIBS
About: 

Role

Mobility Operation Site Lead

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/Customer Service

Location

Pune

Job Purpose

To facilitate a smooth acquisition journey as well as be a support mechanism for the entire Sales fraternity for the order to Cash journey involving Enterprise Code creation, Lac Creation, Deal creation & related aspects , culminating into Form Acceptance with a maker –checker setp. Lead a large outsourced team for the Service Delivery for Sales & Account Managers as key stakeholders

Key Result Areas/Accountabilities

  • SL’s adherence ( TAT  for each of the activity broken up) > 90 % in 6 hours
  • First Time Right 85%
  • Clean %  95% ( end state)
  • Partner Engagement Index
  • Tnps or Equivalent measurement on Csat levels
  • Cross Functional engagement & Coordination
  • Zero error in deal Mapping & Provisioning , in turn Zero Debits to partners
  • Stakeholder & Team Management
  • Complaint Management
  • Automation/ Develop Digital Journeys
  • Lead New Product UAT’s, CLCM lead on related areas

Core Competencies, Knowledge, Experience

 

  • Back end knowledge of Surround systems with 5 to 7 years experience
  • In depth knowledge of surround applications viz CPOS, SCRM,
  • Billing  System Knowledge , Amdocs
  • Excel & Access  advanced level orientation
  • Enterprise Structure and Back architecture on the Sales process
  • Very good Communication skills
  • Problem solving ability , Solution Giver
  • Process Oriented
  • Eye for Detailing

Must have technical / professional qualifications

  • IT Back ground Preferred