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Manager - Retail Store Operations

Job Req ID:  25607
Location: 

New Delhi, IN

Function:  Retail
About: 

Role  

Store Manager

Function / Department  

Retail

Location  

Delhi

Job Purpose  

  • Overall responsibility for activities at a VI store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.) 
  • Execute marketing promotions, display and store experience schemes

Key Result Areas/Accountabilities  

  • Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at a VI store
  • Ensure and monitor quality of acquisition through the store
  • Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers’ purchase decisions
  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
  • Manage churn and achieve customer satisfaction for walk-in customers
  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep 
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store
  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store Resolve channel-specific issues within specific timelines
  • Resolve store-specific issues within specific timelines 
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same

Core Competencies, Knowledge, Experience  

 

Critical Success Factors

  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results

 

Threshold Functional Competencies

  • Products, Services and Technology Knowledge - Consumer

 

Differentiating Functional Competencies

  • Sales Planning and Forecasting
  • Solving Problems

 

Experience

  • 1 – 5 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management

  

Must have technical / professional qualifications  

  • Essential : Graduation
  • Desired :  full – time post - graduation in business management/MBA