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DGM - Cluster Performance & Optimization

Job Req ID:  23981

New Delhi, IN

Function:  Technology/ IOT/Cloud


TL Central Performance & Optimization

Job Level/ Designation


Function / Department

Technology / Quality



Hiring Manager

Cluster Quality Head

Job Purpose

In the highly competitive telecom business, Network Quality is the key differentiator of customer satisfaction. This role will be accountable for quality and performance of circle RAN network and lead a team of SMEs to ensure prompt monitoring and optimization to deliver superior voice & data experience to customers.

Key Result Areas/Accountabilities


  • Network performance analysis through OSS/drive test/crowd sourced data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
  • Provide technical guidance and support to circle zonal team in all aspects of  RAN network.
  • Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance.
  • Network heath check to ensure consistent performance – drive SA alarms/parameter audit.
  • Supports new site rollout to achieve monthly target smoothly by driving database audit, SCFT audit & Performance monitoring
  • Implementation and acceptance testing of new node/features in co-ordination with partners, Central Quality & SNOC Team.
  • Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc
  • Ensuring team development and synergy to deliver high performance culture and safety
  • Deriving insights from Customer complaints analysis and recommend corrective actions

Core Competencies, Knowledge, Experience

  • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
  • Excellent domain knowledge  and hands on experience to use optimization tools
  • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
  • Strong leadership and people management capability, Strategy handling skills, very good cross functional co-ordination.
  • Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications


B-Tech Electronics and Telecommunications with 8+ years of experience