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AGM-Strategic Account

Job Req ID:  23147

New Delhi, IN

Function:  VIBS


Strategic Account Manager

Function / Department






Job Purpose

The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.


The role of Client Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities


  • Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers
  • Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.
  • Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
  • Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
  • Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
  • Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
  • Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
  • Facilitating Collections Team to ensure timely payments and reduction in bad debts
  • Manages detailed Account dossier and update periodically.
  • Adhere and comply to all processes and systems of VIL & VIBS
  • Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
  • Account Engagement and Account Mapping with C Levels
  • To Maintain Account level P & L
  • Should be able to steer the c level conversation with ease


Core Competencies, Knowledge, Experience

  • 5 to 7 years of Account Management experience
  • Expertise in Enterprise telecom products & services
  • Enterprise Solution & Consultative Selling background
  • Must have technical / professional qualifications Professional Qualifications - MBA from reputed institute
  • Technical Qualifications - In depth knowledge on Enterprise telecom voice and data domain