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AGM-Area Retail

Job Req ID:  22544
Location: 

New Delhi, IN

Function:  Retail
About: 

Role

Area Retail Lead

Function / Department

Retail

Location

Delhi

Band

M2

Job Purpose

  • Drive Customer First agenda (Focus on unmatched Customer Experience )
  • Drive core business by winning in our market place (Focus on Revenue Metrics & Churn reduction)
  • Leverage on footprint leadership & Engaged Channels to deliver Healthy and Profitable Stores (Focus on Cost, Productivity and Internal Business Process)
  • Deliver big bets for driving future growth (strategic thrust areas)

 

Key Result Areas/Accountabilities

  • Champion TNPS @ Retail to make it a way of life in the Zone
  • Liaise with Circle team to gain TNPS insights & make corrections @ Stores- TNPS
  • Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
  • implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
  • Focus on Value (Acquisition & Upsell)points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business

 

Core Competencies, Knowledge, Experience

  • Analytical & Problem Solving Skill
  • Bachelors/MBA with 8-10 Years of experience