Loading...
Share this Job

Manager - Core Operations

Job Req ID:  4571
Location: 

Nagpur, IN

Function:  Technology/ IOT/Cloud
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

PS Core Operations Team Member

Function / Department

Network - Core

Location

Nagpur

Job Purpose

Manage end to end operations, KPIs Monitoring, field support, Incident & fault management, hardware & backup operations, change management, project support & closure, CXX & complaint management

Key Result Areas/Accountabilities

  • Responsible for Core KPI management
  • Define & execute operations model to handle customer issues, project support & CXX management
  • Field support during & post working hours as & when required. This also needs travelling & operating from different MTX locations in MNG
  • Supporting SNOC teams like INM, FM, CHM, PM etc. to meet Circle Core KPIs
  • Close coordination & working with various OEMs, vendors, SNOC & Corporate teams
  • Ensuring Core services uptime & availability as per KPI thresholds
  • Managing partners and driving partners to ensure delivery timelines are met
  • Support spares, backup & MTX infra management for Core function
  • Project governance & support
  • Action plan & closure of periodic review meeting points with various functions & stakeholders
  • Engagement with cross functional teams to innovate, influence &  achieve team goals
  • Ensuring strict Process adherence & optimization for Core function
  • Reporting & performance management for Core function

Core Competencies, Knowledge, Experience

  • Experience in Data networks & IP technology is a must
  • Experience in operations for Core in Network department
  • Knowledge across various domains in PS Core, Volte, IP, MPBN, Cloud & VM technology etc. preferably in Ericsson & Cisco Core
  • Knowledge of Cloud architecture
  • Experience in handling Core projects
  • Experience in working under high pressure, large scale, dynamic, new technology transformation & high uncertainty environment preferable

Must have technical / professional qualifications

  • BE or any equivalent technical qualification, management certification will be a plus
  • Certification in any software skills or system Admin will be an added advantage
  • Strong understanding of PS Core call flows and various systems
  • Hands on experience in handling large scale PS Core operations
  • Experience in handling various processes like incident, fault, change, performance management is a must
  • Project management experience
  • Experience in handling reviews & management reporting
  • Must have good analytical & presentation skills

Years of Experience

5+

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership