Manager - TM-TES Delivery

Role

TM- TES Delivery

Job Level/ Designation

Manager / M1

Function / Department

TES / Technology

Location

Mumbai

Job Purpose

The role will be responsible for Governance, monitoring of the delivery SLA against and to Fulfill the key demands/ projects as per the customer /business requirements.

Key Result Areas/Accountabilities

Key Accountabilities:

• Executes End to End Operational Processes & Procedures for driving Service Delivery and ensuring the CRFS compliance. Ensure governance of process adherence, effective project management.
• Engagement with cross functional team to enhance order conversion to delivery to support business to accelerate the revenue realization.
• Co-ordinate with circles for service delivery and partners to customer expectation.
• Drive customer acceptance and commissioning of service of accelerating revenue. Drive quality; audit initiatives and raise the benchmark continuously to improve customer experience.
• Evolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service Delivery Domain.

Core Competencies, Knowledge, Experience

• 3 to 8 Years’ experience in the field of project Management, Data Communications, Telecom and networking.
• Demonstrate experience of working in Telecom Service delivery function.
• Experience with Data Networking platforms and Enterprise products & Services.
• Project Management skills
• Vendor governance / resource utilization.
• Transmission and IP knowledge will be added advantage.

Must have technical / professional qualifications

• B.E 
• Good Stakeholders Management skills to interface with customers and business team.
• Proven people management skills
• Effective communication and interpersonal skills
• Proactive in approach with positive attitude
• Balanced in handling emergencies.
• Experience in virtual team management
• Project management certification added advantage