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Manager - Collections & Retention Exe

Job Req ID:  32822

Mumbai, IN

Function:  Commercial/ Finance


Collections & Retention Field Executive

Job Level/ Designation


Function / Department

Customer Service/Collection & Retention



Job Purpose


Key Result Areas/Accountabilities

Drive agency collection performance to improve cash flow, reduce bad debt and reduce involuntary churn.

Productivity Measurement of Collection Field and Tele-calling Agent

CAPE to be maintained at Vendor Location for Smooth collections

Maintain Daily STRIKE rate of collection and retention

Ensure Monthly Bucket Target are achieved and there is minimum Flow to next bucket

Reports & Track for governance of Agency

Analysis and projects to improve agency performance.

HSW to be driven at Vendor Location.

Core Competencies, Knowledge, Experience


Team Player

Agency/Vendor Management

People Management

Data Management

Collection Background


Must have technical / professional qualifications

Should possess at least 3 yrs experience in Agency Management

Should possess good Excel skills Vlook up, Pivot Table

Must be a graduate