GM-Training

Job Req ID: 45486

Location:

Mumbai, IN

Function: Retail

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role	Lead Training
Job Level/ Designation	M3/ General Manager
Function / Department	Postpaid/ Experience and Training
Location	Mumbai Skyline Office
Job Purpose	Deliver and drive frontline capability, knowledge and service experience to deliver CXX
Key Result Areas/Accountabilities	Operating Efficiency: Focus on frontline productivity, performance and internal business process Drive operational excellence for postpaid channels through improvement of agent KPI's with strong circle and cluster management Drive operational excellence of postpaid training teams with end-to-end governance and compliance on set processes and guidelines through monthly dashboard/ scorecard Drive and enhance training effectiveness and throughputs through training process re-engineering & Programs (Hiring>Training>OJT>Remedial) Deep dive analysis on training feedback , TNPS, VoC to facilitate process improvements and enhancements to simplify front line actions and enhance CXX Regular knowledge checks through PKQ Simplification and Standardization : Deliver on Big Bets and enhance efficiencies via simplification, standardization and digitization Drive digital learning adoption by using digital assets/ platform /tools of training eg. LMS app /web to increase digital learning adoption, ease of learning , learning anytime-anywhere , learner retention and performance Support functional and vertical driven projects to ensure front line representation and implementation
Core Competencies, Knowledge, Experience	10+ years Experience in Training Preferably Post Graduation
Must have technical / professional qualifications	Experience in building content for Process related trainings

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership