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GM - Quality & Planning

Job Req ID:  10081

Mumbai, IN

Function:  Technology/ IOT/Cloud

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Quality Head

Job Level/ Designation


Function / Department




Job Purpose

Ensure quality network  maintain Network quality KPIs (DCR,CSSR, Speed)

Key Result Areas/Accountabilities


To maintain Network quality KPIs (DCR,CSSR, Speed)

- Best in class on Major routes & IoE areas with consistency as per Corporate Guidelines and thresholds for all technologies 2G/3G/4G

- Working closely with cross functional technology teams in improving the quality through site revival, transmission correction, uptime, fibre disturbance reduction.

- NPS to be No 1 for VIL

- Complaint analytics and using the insights to create a larger picture of quality correction (not just closing the complaints)

-TRAI /TERM Regulatory compliance as per guidelines, timely submission of reports and audit as per guidelines

-Ensure to lead the network quality optimization and improvement.

-ensuring right site rollout in coordination with Code team for providing better CXX.


−             Target Setting – DSE

−             DSE Beat Plan adherence

−             Systems/formats at DSE end

−             Drive Distribution KPIs delivery


MD/AD/SD Management

−             DSE Availability monitoring

−             Monitor Stock holding

−             Day to day Performance Review & discussions

−             Problem Solving

−             Load Out monitoring

−             Systems/formats at MD point

−             HSW compliance

Core Competencies, Knowledge, Experience

Good communication skills

Sales  Planning & Forecasting

Products Services & Technology Knowledge - Consumer

Leads Decision Making & Delivering Results

Analytical Thinking

Building Team Commitment


Must have technical / professional qualifications

•             Essential : Graduation - BE

                work ex:10 to 15 years

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership