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GM - Delivery Lead

Job Req ID:  14365

Mumbai, IN

Function:  Marketing/Digital


Digital  Delivery lead – Corporate web products (e.g Myvi.in)

Job Level/ Designation


Function / Department




Job Purpose


  • Digital Delivery lead is end to end delivery owner for My Vi digital platform
  • My Vi delivery lead is key strategist as well as execution partner for digital recruitment for our smartphone customers, as website is mostly first touch point for smartphone handheld and/or data users (incl desktop devices)
  • Delivery lead will work with all functional heads such as Consumer marketing- prepaid, post-paid, Enterprise, Care teams, Brand, Circle teams to make various propositions live on company’s website
  • Delivery lead is a strong bridge between various business function and digital delivery org (which consists of designer, devs, analytics, UAT teams)
  • Role is drive cross functional teams, responsible for ensuring that the delivery team delivers value to the business according to their vision
  • The role will visualize, plan and execute MyVi products features as defined by functional leads with error free timely deliveries in order to meet our digital adoption targets
  • Delivery lead is a key stakeholder to make MyVi as a platform on which various organizational initiatives and brand campaigns will anchor
  • In the daily routine the delivery lead will work with functional Product managers/ product owners to define product vision, features and customer journeys on one hand and  teams of engineers, designers, analytics experts and user experience and visual designers , to build & delivery these features
  • In depth understanding of agile based delivery methodologies with continuous improvement mindset.
  • The role has the responsibility of working with relevant cross functional teams in Digital Delivery, IT, Sales , Marketing product managers as well as external support agencies for end to end delivery of initiatives

Key Result Areas/Accountabilities

  •  Develop and define user stories / items and acceptance criteria from the feature and capability roadmap
  • Rank and prioritize items and add them to the team backlog for sprint development, conveying a clear vision of what is required to be built
  • Approve the final release plan and accept all deliverables against defined user stories and acceptance criteria
  • Closely Work with Digital IT, and other digital experts and external agencies to deliver on all initiatives on our digital assets with ownership of end to end delivery  
  • KPIs: Delivery efficiencies , Scope and Time management of deliveries, Resilience of Digital Products


Core Competencies, Knowledge, Experience

  • Strong knowledge and understanding on digital delivery practices, Deep understanding of UI/UX and analytics , UAT (acceptance criterion)
  • Servant leader mind-set
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
  • Deep expertise of Agile tools
  • Good communication, MIS and MS-excel skills
  • Integrity and process oriented individual
  • Ability to work effectively with and lead cross functional teams

Must have technical / professional qualifications

  • MBA essential
  • Minimum of 5 years of relevant experience essential in Online/Digital organization
  • Understanding concept of Agile ways of working

Years of Experience

Overall Min. 5-6 years of total work experience

Industries to look from

FMCG, BFSI, Telco, Large IT services companies

Ideal Organizations to look from

Large digital banks, digital product companies, matured startups,Digital natives such as- Google, facebook, Thought works, TCS, Accenture and IBM

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