Share this Job

GM - Cluster C&C

Job Req ID:  11792

Mumbai, IN

Function:  VIBS


Cluster CNC Head

Job Level/ Designation

M3 / General Manager

Function / Department




Job Purpose

This position is responsible for managing Credit Risk and Receivables with a view to minimize bad debts covering all VIBS  receivables – Mobility (Enterprise), Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS.MADVT and CAL for the cluster,. Lead and manage the billing operations for respective cluster, Monitor Billing operations cost and initiate processes to minimize cost and reduce customer inconvenience. Process improvement and thereby increase NPS and CSAT.Is also accountable for payment Posting and create new and seamless digital payment gateways and enhance customer experience. HE/SHE is also responsible to support business by ensuring world class customer experience to retain the VBS Customers and enhance revenue through customer life cycle management process.


Key Result Areas/Accountabilities

  • Achievement of Business KPIs of VIBS  through various measures
  • Monitoring  and Co-ordinating with Circle /regional Team on achievement of Monthly and Quarterly Target
  • Collection and Bad Debts Performance-Mobility/Non Mobility/Bulk SMS./CAL/Madvt etc.
  • Credit and Risk assessment
  • Billing Operations and payment posting
  • In Vol. Churn Reduction
  • Cost of Collections within Budget
  • New Initiative and Automation
  • Team Development and training
  • Cross functional coordination to achieve organisational goals
  • Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
  • People Management through identifying timely need of resources  
  • Explore new avenues for cost reduction and efficiency improvement
  • Collection back office management to support  collection processes

Ensure Process Compliance

Core Competencies, Knowledge, Experience

  • Target Oriented Approach
  • Risk assessment and analytics
  • Receivables management (Collection expertise)
  • Sound in Process / systems knowledge / experience
  • Strategic thinking ability and good data analysis skills
  • Capability to influence cross functional team as per Metrix
  • Excellent Communication Skills and presentation skills

Must have technical / professional qualifications

  • Understanding of Credit & Collection processes
  • Understanding of billing system (mobility & non mobility)