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AGM - Transport Service Operations

Job Req ID:  861

Mumbai, IN

Function:  Technology/ IOT/Cloud

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


TL- Transport Service Operations(M2)

Job Level/ Designation


Function / Department

Technology – Transport, Central Operations Group



Hiring Manager

Balwant M Singh

Job Purpose

  • Responsible for NGN/MSP & DCN IP/MPLS network as a subject matter expert for network/ service related issues. NGN Network carries all the critical voice traffic with a approx. 230 Million customers of Vodafone. It has 32 PoP’s in India and 1 international PoP in Hong Kong with 25 Media Gateways. DCN network carries all the management traffic of Vodafone devices in India with 40+ PoP’s and 1700+ install base.
  • Working as an Escalation Point/Third line core IP engineer for resolution of customer/network issues. Optimizing the Customer network defining Service Improvement Plan for achieving the better SLA. Liaison with other teams both in and out of the region on issues relating to network quality,
  • Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei)   and Leadership team adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.

Key Result Areas/Accountabilities

  • Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995) 
  • Spare Management and Ensuring fault within MTTR.
  • Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
  • Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with CTO, Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
  • Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.
  • Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
  • Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation
  • Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.
  • Develop IP competence across transport vertical to be ahead of curve.

Core Competencies, Knowledge, Experience

  • Good knowledge of core network performance / configuration parameters and their interpretation and use. Basic functionality of networking
  • Very good concepts and hands on experience of troubleshooting Service Related issues
  • Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
  • In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services
  • Ability to drive operational excellence through standardization and innovation in processes/systems/tools.


Must have technical / professional qualifications


  • B.E/ B.Tech in Electronics & Communication Engineering
  • 6-8 years of experience in Telecom
  • Thorough knowledge of enterprise customer solutions
  • Customer orientation
  • ALU, Juniper, Cisco, SAM experience

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership