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AGM - Transport Operations

Job Req ID:  17881

Mumbai, IN

Function:  Technology/ IOT/Cloud


ISP Operation

Job Level/ Designation


Function / Department

Technology / Transport



Hiring Manager

Saji Samuel

Job Purpose

Responsible for managing Vodafone Idea’s  PAN India ISP ( Internet Service Provider) Network  (Spanning 23 Circle) which carries user  Internet Traffic encompassing Tier 1 Transit Peering/Caching( Akamai, Facebook, Google , Limelight etc)/Content(Amazon, Google, Facebook) provider consisting International & Domestic peering.


Implementation and maintenance of effective routing policies. & monitors and reports on the quality and effectiveness of internet service management and performance to meet business and organizational objectives


Ensures successful implementation of Peering/Transit/ Caching relationship with various provider to ensure enhance customer experience & Traffic surge. Manage internet services investment, provision and resourcing according to organisational policy and procedures.

Key Result Areas/Accountabilities

  • Accountable for the operation of  PAN India ISP Network & associated services and meeting the network SLAs and service qualities.
  • Implementation of Peering/Transit Peering/Upstream & Caching relationship with various providers:
  • Provide performance analysis of key parameters on regular basis & Identifying bandwidth chokes and latencies between various locations
  • Responsible to drive upstream Providers / Submarine Cable system Providers for Optimal routing across Atlantic & Pacific to ensure ISP network availability.
  • Ensure service performance & quality through service improvement plans and regular service audits for Vodafone Idea ISP customers.
  • Regulatory Compliance / Security Compliance as per Government of India for Vodafone Idea ISP licence
  • Ensure and drive respective stakeholders for meeting Service KPIs
  • Assisting  planning team for doing Peering / Caching with respective content providers
  • OPEX optimization as per budget plan, ISP Network AMC managements, operational deployment

Core Competencies, Knowledge, Experience

  • Graduate in Electronics & Telecommunication & 5-7 years’ experience in telecom sector.
  • In depth understanding of transport networks TCP/IP (With expertise in ( BGP /OSPF/ISIS Protocols/ Traffic Engg. ) , Network Security / DNS / Linux servers
  • Coordination with Security agencies ( CERT/ DoT/CDoT) for security audit & Regulatory Compliance.
  • Managing Autonomous Number(ASN) / Public IP registry  & Coordination with APNIC / IRINN/Radb for IP address assignment & Route Set creation
  • Problem Management Skills / Vendor Management Skills
  • Team building and people management/leadership skills
  • Knowledge of Ethical hacking & steps to prevent the Cyber attacks
  • Ability to work in dynamic and matrix organization.
  • Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies
  • Excellent team building capabilities and communication skills.

Must have technical / professional qualifications


  • BE in Electronics & Telecommunication/IT.
  • Industry Certification – ITIL/CCNA/CCNP/JNCIA/JNCIP