AGM - Technolgy Enterprise Solutions

Role

Project Manager

Job Level/ Designation

Global Program Manager

Function / Department

Technology  -  TES

Location

Mumbai

Job Purpose

• Accountability for the definition, planning and implementation of GE T25 / Large customer projects within time and budget, in a consistent manner using standard Vodafone project management tools and procedures.

• Delivering Vodafone solutions within a customer environment by providing professional project Management, direction and control.

• Engage with Circle Delivery Teams and TES Leads for better delivery and escalation management.

• Responsible for  revenue delivery and improved Customer experience.

Key Result Areas/Accountabilities

Strategic

• • Early engagement with Sales team on new opportunities to provide necessary support and to enable win on the opportunity.
  • Manage VGE T25 accounts and Large Projects to give a consistent and superior Customer experience.
  • Manage delivery for improved revenue conversion.  

Operational

• • Manage orders in  OSM tool  and Engage with respective circle and global  delivery teams for timely delivery.
  • Weekly  reporting and Project reviews with Customer on the progress. 
  • Review with circle teams to mitigate dependencies and delays on the orders.
  • Compliance to delivery processes and systems.
  • Proactive escalation management to anticipate Project risks and drive mitigation plans. 
  • Financial Management during the project to ensure timely & right use of project budget.

Developmental

• • Support  and assist   to   implement  best Project Management practises across VSL  in line with  VBS fixed line objectives.
  • Build  Program Management  capability for handling  Large and Complex Projects.

Core Competencies, Knowledge, Experience

• 10-12+ years of experience in leading Project Management. Managing multinational customers across the globe by working collaboratively with multicultural functions/teams and partners across continents.
• Prior experience of handling Project Manager role  with Large Enterprise customers and hands on customer facing experience.
• Manage Customer senior stake holders and  proactive escalation Management.
• Experience in implementing project or programme practice to meet  Organization effectiveness  and  Business requirements.
• Prince2  or  PMP certified.

Must have technical / professional qualifications

Desired Competencies/ Skills

• Experience in handling Project Management in a B2B environment
• Commercially astute
• Ability to structure and prioritize workloads around customer and project requirements
• Strong focus on delivery and attention to detail
• Ability to manage  dynamic, high- growth, high- uncertainty environments

Educational Qualifications

• Graduate, with minimum of a bachelor’s degree, preferred in Electronics & Telecommunications.