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AGM - TES

Job Req ID:  19884
Location: 

Mumbai, IN

Function:  Technology/ IOT/Cloud
About: 

Role

Off-Net Partner Service Delivery

Job Level/ Designation

Asst. General Manager.

Function / Department

Technology – TES ( corporate)

Location

Mumbai

Job Purpose

  • Efficiently and economically manage other service provider service delivery.
  • Accountable Liaising with Circle Technology, NOC and other service providers to DFT and VBSPO and Shared service so that the teams adhere to their respective TAT

Key Result Areas/Accountabilities

  • Executes delivery of circuits from Other Service Providers (OSP) for driving VIBS Service Delivery.
  • Ensure governance of process adherence, effective project management of OSP deliveries while ensuring adherence to the Vodafone values.
  • Co-ordinate end to end Service delivery of off-net deliveries with circles, partners to meet the customer expectation.
  • Drive quality; audit initiatives and raise the benchmark continuously to improve customer experience.
  • Evolve SLA and KPI driven operations across OSP’s to provide best in class customer experience for Business team on Service Delivery Domain.
  • Engage with MS partners, partners and SD teams to drive VBS vision objective.

 

Core Competencies, Knowledge, Experience

  • 10 + year experience in the field of project management, Data Communications, Telecom and networking.
  • Demonstrable experience of working in a Telecom Service delivery function
  • Experience with Data Networking platforms and Enterprise products & services
  • Project Management skills

Must have technical / professional qualifications

  • Commercially astute
  • Ability to structure and prioritize workloads around customer and business  requirements
  • Ability to manage  dynamic, high- growth, high- uncertainty environments

Educational Qualifications

Graduate, with minimum of a bachelor’s degree, Technical background is must.

Years of Experience

10+ years

Industries to look from

Telecom , IT

Ideal Organizations to look from

TCL ,  Airtel , HP , Reliance

Direct reports

Not applicable.