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AGM - TES

Job Req ID:  5421
Location: 

Mumbai, IN

Function:  Technology/ IOT/Cloud
About: 

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TES Lead

Job Level/ Designation

AGM / M2

Function / Department

Txn Operations / Technology

Location

Mumbai

Job Purpose

Responsible for VBS service delivery and Feasibility at respective circle.

  • Accountable for end to end Customer service delivery as per Target.
  • Responsible for Order to activation of customer life cycle management.
  • Project Planning, Implementation, Schedule regular review meetings with customers and internal business to ensure customer deliverables as per agreement.
  • Engagement with cross functional team to enhance Order conversion to delivery and support business to accelerate the revenue realisation.
  • Drive Customer acceptance and Commissioning of service for accelerating revenue.
  • Manage escalation and act as SPOC for all the service delivery related issues.
  • Develop and align Project and Program Management framework with evolving business requirements.

Identify process gaps; re-engineer process to ensure faster and smoother deliveries

Key Result Areas/Accountabilities

  • Lead a team that delivers fixed line services as per committed timelines to Enterprise customers both domestic and global.
  • Project Planning, Implementation Schedule regular review meetings with customers.
  • Drive customer acceptance and handing over.
  • Manage escalation and act as SPOC for all the service delivery related issues.
  • Governance of MS partner / Off-net service providers/ circle SD teamsEvolve SLA and KPI driven operations across circles to provide best in class customer experience for Business team on Service ops Domain.

 

Core Competencies, Knowledge, Experience

  • Good stakeholder-management skills to interface with circle business heads, Circle CTO’s and Segment Business Heads.
  • Proven people management skills
  • Effective communication and inter-personal skills
  • Proactive in approach with positive attitude

 

Must have technical / professional qualifications

  • B.E 
  • 10-15 years’ experience in the field of project management, Data Communications, Telecom and networking.
  • Experience of working in a Telecom service delivery / program management function
  • Experience with Data Networking platforms and Enterprise products & services

Project Management and people skills

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership