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AGM - Client Manager

Job Req ID:  12012
Location: 

Mumbai, IN

Function:  VIBS
About: 

Role

Client Manager – Outbound, Strategic Accounts

Job Level/ Designation

M2

Function / Department

Strategic Accounts / Vi business

Location

Mumbai

Job Purpose

The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

 

The role of Client Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities

  • Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers
  • Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.
  • Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
  • Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
  • Business planning & Accurate Forecasting – on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Baddebts.
  • Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
  • Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
  • Facilitating Collections Team to ensure timely payments and reduction in bad debts
  • Manages detailed Account dossier and update periodically.
  • Adhere and comply to all processes and systems of VIL & VIBS
  • Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
  •  Account Engagement and Account Mapping with C Levels
  •  To Maintain Account level P & L
  • Should be able to steer the c level conversation with ease

Core Competencies, Knowledge, Experience

  • 5 to 7  years of  Account Management experience
  • Expertise in Enterprise telecom products & services
  • Enterprise Solution & Consultative Selling background

 

Must have technical / professional qualifications

  • Professional Qualifications – MBA from reputed institute
  • Technical Qualifications – In depth knowledge on Enterprise telecom voice and data domain