Share this Job

AGM - CVM Platform & Capability

Job Req ID:  20403

Mumbai, IN

Function:  Marketing/Digital


Platform & Capability Team

Job Level/ Designation


Function / Department




Job Purpose

Handle Operations - CVM Platforms systems

Integration Project management Initiatives that Drives Consumer business Revenue thru Revenue Enhancement Initiatives, Customer Insights, NPS  & Consumer Lifecycle Engagement


Time bound  & Seamless deployment of Disruptive Innovations, Customer Oriented solutions bringing best service solutions & Capabilities to the business


Monitoring & Tracking Platform Productivity & Cost Savings, Revenue Enhancement through Projects & initiatives over platforms


Business Partner Engagements, Collaboration, Seamless Project Management for CVM lead Transitions


Regularly Update relevant teams on  Capabilities & Platforms – Project Management 

Key Result Areas/Accountabilities



Managing central CVM Platform Systems Capable of Executing Formulated CVM Strategy , Aiding Delivery Alignment to Organization’s Transformational Consumer Journeys (Digital & Non Digital),


Monitor , Innovate & Improve  Operations Framework for CVM  – Platform - Deliver Productivity & Cost Savings, Revenue Enhancement(ARPU) , Churn Reduction through Projects & initiatives over Platforms


Deploy New  Capabilities with Disruptive Innovations, Customer Oriented solutions bringing best service solutions & Capabilities to the business


Facilitate Prioritize customer experience initiatives across market segments to improve NPS, Consideration, and Emotional Bonding and Market share.




Develop Control Mechanisms –Monitor & Manage Performance ; Scan Risks, Demand for Mitigation Plans & Channelize Partners 


Plan Business Requirement Discussions , Business Case Approvals & Seamless roll outs/Deployments


Managing Platform Budgets, Manage Accurate & Time bound Partner Pay-outs


Plan & Roll out Seamless Organizational Level Executions of New Capabilities/Platform Augmentation & Integrations - Time bound, Within Budget

Core Competencies, Knowledge, Experience

Behavioral attributes:

  1. Team working skills, high degree of analytical skills, communication and influencing skills, process and detail orientation
  2. Broad perspective, find new ways of looking at things, comfortable with complexity & ambiguity, can introduce new slants, can play many roles
  3. Excellent influencing and people management skills.
  4. Ecosystem awareness and development
  5. Leadership skills to influence eco-system and build high performance relationships and teams

Experience, Technical/Professional Qualification

  1. MBA with 10+ years of work experience – In sales & consumer marketing. Some telecom experience preferred.
  2. Consumer insights and proposition development
  3. Customer life cycle management
  4. Business management experience with focus on product management & product marketing
  5. Domain: Product management / pricing role in Telecom
  6. Technology architecture and its impact on business

Must have technical / professional qualifications

BE /Btech MBA