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Manager - Retail Franchisee Operations

Job Req ID:  24537
Location: 

Meerut, IN

Function:  Retail
About: 

Role

Franchisee Lead

 

Job Level/ Designation

M1

Function / Department

Retail

Location

Meerut

Job Purpose

Overall responsibility for activities in zone spanning customer service, sales and revenue targets across all products (Voice/Data–postpaid/prepaid, digital, upgrade etc.)

Key Result Areas/Accountabilities

  • Achieve sales target for all products (Voice/ Data -Postpaid/ Prepaid, Digital, Upgrades, Cross Sell etc.)
  • Ensure and monitor quality of acquisition
  • Ensure availability of stock adhering to norms
  • Deliver overall revenue targets through channels
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of VMS/MI  (incl. selection of partners, location etc.) and meet expansion targets
  • Coach channel partners to improve efficiency, drive profitability and adherence to processes
  • Manage churn and customer satisfaction for walk-in customers at touch point

Core Competencies, Knowledge, Experience

    • P&L management skills
    • Understanding of store management and customer relationship management
    • Leadership & people management skills

Must have technical / professional qualifications

Graduate

Experience in the retail industry