Manager - Active IP Ops

Job Req ID:  39111

Meerut, IN

Function:  Technology/ IOT/Cloud


TM IP/MPLS Operations

Job Level/ Designation


Function / Department

Technology / Transport



Hiring Manager

 Sahil Koccher

Job Purpose

  • Responsible for Circle IP/MPLS based transport network  operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products
  • Deliver SLA/KPI for IP/MPLS network , mobility and enterprise services.
  • Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei)  ,adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.

Key Result Areas/Accountabilities

  • Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service   Availability – 99.995)
  • Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability – 99.995) 
  • Spare Management and Ensuring fault within MTTR.
  • Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
  • Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
  • Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.
  • Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
  • Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation
  • Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.

Core Competencies, Knowledge, Experience

  • 5-10 Years of Experience in Domain (Telecom/IT/OEM ) with 2-3 experience in handling Large Scale Telecom Network Domain
  • Experience in implementation, operations & management of data networks and services in large service provider environment.
  • Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
  • In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services
  • Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
  • Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network.
  • Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies

Must have technical / professional qualifications


  • BE in Electronics & Telecommunication/IT.
  • Industry Certification Mandatory  –CCNA/CCNP/CCIE/JNCIA/JNCIP