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Manager - Regional Collection

Job Req ID:  11980

Jaipur, IN

Function:  VIBS


Regional Collection RM (Non Mob)

Job Level/ Designation


Function / Department



Jaipur, Rajasthan

Job Purpose

This position is responsible for managing Circle  Receivables with a view to minimize bad debts covering the receivables of enterprise Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS, Madvt Ctrl S,CAL  . Role is also responsible to support business by ensuring world class customer experience to retain the VIBS Customers   and enhance revenue through customer life cycle management processes

Key Result Areas/Accountabilities

  • Achievement of Business KPIs OF Circle FOR VIBS NON Mobility
  • Monitoring  and Co-ordinating with CIRCLE /Zonal Team on achievement of Monthly and Quarterly Target
  • Collection and Bad Debts Performance
  • In Vol. Churn Reduction
  • Cost of Collections within Budget
  • New Initiative and Automation
  • Team Development and training of Agency Team
  • GST/Summary Bill//Payment Posting/Reconciliation
  • Bill Dispute resolution with CFT team
  • Review , HSW/NCP /SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's , preparing of Credit notes, adhoc dunning
  • Cross functional coordination to achieve organizational goals
  • Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency
  • Explore new avenues for cost reduction and efficiency improvement
  • Ensure Process Compliance

Core Competencies, Knowledge, Experience

  • Credit risk management
  • Receivables management (Collection expertise)
  • Sound accounting / process / systems knowledge / experience
  • Strategic thinking ability
  • Retention and  churn management
  • Partner management skills
  • Capability to influence cross functionally under matrix

Must have technical / professional qualifications


Desired: 7- 10 Years’ experience