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Manager - Retail Franchisee Operations

Job Req ID:  35581
Location: 

Gurgaon, IN

Function:  Retail
About: 

Role  

Franchise Lead  

Function / Department  

Retail  

Location  

New Delhi

Band

Manager / M1

Job Purpose  

Overall responsibility for activities at all

Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)

Key Result Areas/Accountabilities  

  • Achieve sales target for all products (Voice-
  • Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
  • Ensure and monitor quality of acquisition through VIMS
  • Ensure availability of stock at VIMS while adhering to norms
  • Deliver overall revenue targets through VIMS channel
  • Achieve total target for up-selling and cross-selling
  • Facilitate roll-out of VIMS  (incl. selection of partners, location etc.) and meet expansion targets
  • Coach channel partners to improve efficiency and adherence to processes
  • Resolve VIMS-specific issues within specific timelines 
  • Keep channel partner motivation levels high through regular reviews of performance

Core Competencies, Knowledge, Experience  

  • Minimum 8 years of experience in Customer Handling /Retention Management  
  • Must be able to communicate with peers and seniors in the system well and convincingly.  
  • Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement  
  • Logical Thinking and good in sighting and analytical skills  
  • Prior telecom experience mandatory  

Must have technical / professional qualifications  

  • Graduate in any field 
  • Data analytics and process improvements 
  • Excel and Presentation skills