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Manager - Retail Franchisee Operations

Job Req ID:  34008

Chennai, IN

Function:  Retail


Franchise Lead

Job Level/ Designation


Function / Department




Job Purpose

  • Overall responsibility for activities at all franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
  • Achievement of key targets (Revenue, RoI) for FOFO channel
  • Execution of all strategies and plans for the FOFO channel

Key Result Areas/Accountabilities


  • Ownership of revenue targets for FOFO channel
  • Accountability for overall FOFO channel profitability
  • Expansion of franchise channel- Identification & recruitment of FOFO channel Partners


  • Monthly reviews and planning for FOFO with regular updates to the Retail Lead
  • Team conflict resolution
  • Coaching and training of franchisee owners


Core Competencies, Knowledge, Experience

Good communication skills

P&L management skills

Awareness on technology advancements & new digital product knowledge

Leadership & People management skills

Understanding of store management and customer relationship management

Problem Solving

Must have technical / professional qualifications

  • Essential : Graduation - Regular
  • Desired :  post - graduation in business management/MBA
  • work ex: 1 - 4 years
  • Experience in the retail/ sales industry
  • Open to mobility
  • People management skills