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AGM - Strategic Account

Job Req ID:  39769

Chennai, IN

Function:  VIBS

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Strategic Account Manager

Job Level/ Designation


Function / Department

Enterprise- Strategic Accounts



Job Purpose

  • To manage the National customer relationship for India HQ accounts
  • Build Relationship with the Key Buying center ( C- Levels) to influence deals globally
  • Drive profitable revenue growth
  • Deliver the best in class customer experience to our customers
  • Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi etc.

Key Result Areas/Accountabilities

  • Deliver Revenue / TCV growth target in line with the DB
  • Create Opportunities for Partnerships in Large Deals
  • C – Level Customer stakeholder engagement and escalation contact for all customer experience
  • Engagement with various stakeholders to deliver the revenue growth
  • Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc.
  • Own multi touch points and engagements in Customer organisation and internally
  • Engage cross functionally to deliver a quality experience to the Customer
  • Manage virtual teams including delivery, solution, service, collections
  • Collaboration with internal and external stakeholders
  • Build discipline of usage of VI HUB as appropriate and maintain forecast accuracy
  • Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.

Core Competencies, Knowledge, Experience

  • Experience in managing global and a track record of large accounts/ enterprise solution selling
  • Experience in complex change management and operating in a matrix, fast moving and technical
  • Team player, strong influence and relationship management skills, customer centric.
  • Strong communication and decision making skills– ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments
  • To learn new products and services so as to be updated with the Customer needs and market trends
  • Apply the learning in own Customer scenario

Must have technical / professional qualifications

  • Any Degree preferable MBA
  • Sales and cross functional work Experience of more than 5 +Years
  • Good knowledge of Telecom Product like mobility, fixed line  and other communication technologies, technical Sales background preferable. Preferably worked with IT/ ITES organization

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership