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AGM - Area Retail Lead

Job Req ID:  23171
Location: 

Chennai, IN

Function:  Retail
About: 

Role

ARL

Job Level/ Designation

M2

Function / Department

Retail

Location

TN – Chennai

Job Purpose

  • Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA
  •  "1. TNPS target achievement
  • 2. EQ - LFS/SFS : achievement against target”
  • "1. Postpaid RGA : Achievement against Target, through timely implementation of the infra build up plan and Project Parivartan
  • MNP as % RGA
  • Acquisition churn /T4M retention
  • Base upgrade revenue
  • Enterprise (non-mobility) revenue"
  • No. of profitable Large Format Stores
  • No. of profitable franchisees as per normative profitability grid (basis townclass)
  • Overall COCA/RGA : actual vs budget
  • Adherence to Cluster/Circle Retail Opex budget"

 

 

Key Result Areas/Accountabilities

 

"1. 100% HSW Compliance  and Zero fatality

2. NIP Penetration: %ge frontline earning at least 90% of target payout

3. Improve Gender balance in the team by 5% over LY

4. Reduction in Associate and FTE attrition

5. % of team completing recommended learning modules"

"1. App download for new activations

2. DID interactions

3. Activation of Digital Leads : O2D efficiency, where applicable"

 

 

 

Core Competencies, Knowledge, Experience

Good communication skills

Awareness on technology advancements & new digital product knowledge

Continuous Learning & Empowering Talent

Building Team Commitment

Leads Decision Making & Delivering Results

Products, Services and Technology Knowledge - Consumer

Sales Planning and Forecasting

Problem Solving

 

Must have technical / professional qualifications

•             Essential : Graduation - Regular

•             Desired :  post - graduation in business management/MBA

•             work ex: 5 - 7 years

•             Experience of retail store and customer relationship management

•             Revenue Target achievement and cost management.