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Manager - Core Ops

Job Req ID:  11440
Location: 

Bangalore, IN

Function:  Technology/ IOT/Cloud
About: 

Role

TM - Core –CS Operations-Circle

Job Level/ Designation

 

Function / Department

Core NSS

Location

Circle

Hiring Manager

Core Head

Job Purpose

To manage the Core ( CS Voice Core incl IMS ) operations and rollout at circle level. This role includes managing NLD nodes, 3rd party VAS nodes { IVR, OBD, IBD, and Hub nodes like DND} and enterprise support like Prutech – Flipkart, IOCL, Could telephony service, S2C hardware support operational activities. to support SNOC and COG, Support to RA & Business to deliver so superior quality services at the circle.

 

*Network Element Types involved (as per deployment, circle specific).

CS Core : MSS, GCS, MGW, GMGW, SPS, STP, HLR,ONE NDS, ( Nokia {MSS, GCS, HLR} , ZTE{MSS, GCS, HLR} and Huawei {GCS and  SPS}  Nodes).

VoLTE : Huawei  and Nokia IMS ( incl SBC, CFX, TAS, IBCF and BGCF)

3rd Party Servers: S2C hardware, DND comviva hardware,

Key Result Areas/Accountabilities

  1. FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolution. Service usage tracking, KPI analysis and improvement. Pro-active failure analysis. Offline backup support. MIS & Reporting. Support SNOC integration & Network Consolidation. Process adherence as directed by COG and SNOC. Support for internal & external audit activities.
  2. CUSTOMER SUPPORT: Enrich customer CS core services by meticulous Customer complaints analysis and resolution. Revenue share services issues resolution in coordination with marketing, IT, RA and SNOC. Roaming IR testing. Drive to maintain NIL revenue leakages in circle.
  3. PROJECT SUPPORT: Support new node integration rollouts. CS core Infrastructure management and hygiene. Support field trials and POCs.
  4. SECURITY MANAGEMENT: Support Nodal teams during TERM cell audits. Regulatory compliance adherence. Ensure MBSS security compliance of new nodes hosted in circle. LBS Accuracy test co-ordination.

The Key KPI indicators are as below:-

  1. Service uptime from filed perspective >=99.9%
  2. Service usage below threshold <70% (Capacity, Link utilizations)
  3. Backup / DR availability  >99.9% , Redundancy loss incidences <=1
  4. Core BHCA / sub < 2, ASR > 45%, PSR > 94%, Alarm /node <10, maintaining 0 hardware fault more than 48 hours and customer complaint closure with in TAT

Core Competencies, Knowledge, Experience

  1. Should have at least 3+ years of experience overall in telecom domain with CS Core operation knowledge, preferable with Nokia and ZTE nodes.
  2. Hands on experience in handling Nokia MSS, GCS, MGW, GMGW nodes and having experience in Cell ID Audit, routing audit of codes and GT. Knowledge on Cisco, ZTE , Nokia and Alcatel routers and switched from MPBN or IPRAN will be preferred
  3. Experience in managing NLD, STP and bsnl coordination for resolution on faults
  4. Knowledge of TCP/IP, Diameter, CAMEL, MAP SS7, SCTP, M3UA, SIP, and MAP protocols and signalling call service flows.
  5. Experience in CS core Hardware management and Networking
  6. Excellent communication, inter-personal & managerial skills, strong customer focus & seamless approach.

Must have technical / professional qualifications

BE (E&C, Computers). Knowledge of scripting, Java and others will be an added advantage.