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Manager - Franchise Lead

Job Req ID:  3688

Ahmedabad, IN

Function:  Retail

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.


Franchisee Lead Retail

Job Level/ Designation

M1 /Manager

Function / Department




Job Purpose

Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales and managing franchisee profitability.


Key Result Areas/Accountabilities

  1. Franchisee handling
  2. Sales acquisition (in bound and out bound)
  3. Customer Service
  4. People management
  5. Franchisee profitability
  6. HSW

Core Competencies, Knowledge, Experience

  1. Channel handling skill
  2. Good communication and convincing skills
  3. Customer handling
  4. Outbound sales handling skills
  5. Team handling skills
  6. Decision making and delivering results



Must have technical / professional qualifications

  1. Graduate

Years of Experience

  1. 4-6 years on role experience
  2. 1-2 years channel handling experience

Industries to look from

  1. Telecom
  2. FMCG
  3. Insurance


Ideal Organizations to look from


Direct reports


Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership