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AGM - Quality Projects PF

Job Req ID:  17142
Location: 

Ahmedabad, IN

Function:  Other
About: 

Role

Quality Projects Process Factory – Team Member

Function/Department

Customer Service - Corporate

Location

Ahmedabad

No of Position

1

 

Job Purpose

 

  • This role has responsibility to work on quality projects across service functions to improve overall efficiency and customer experience.
  • Key areas are defect reductions, Service improvements projects, and enhance customer Experience.
  • Drive large scale projects on systems and processes.

Key Result Areas/Accountabilities

 

Key Deliverables :

 

  • Project Management and Execution
  • Drive and own Customer Experience – Analytics, Insighting, Feedback
  • Collaborate with cross-functional teams & partner teams for identification of projects, feasibility analysis, business case creation and program management
  • Track continuous improvement action plans to closure
  • Leadership engagement through regular updates and reviews
  • Project delivery and cost benefit along with time adherence
  • Continuous identification of opportunities to Automate & Digitize

Core Competencies, Knowledge, Experience

 

  • Knowledge and Subject Matter Expertise around VIL processes, and systems
  • Ability to lead, influence, create and work within cross-functional team environments
  • Comfortable with matrix work environments and a demonstrated experience of managing service partnerships.
  • Technical skills: knowledge of Lean Six Sigma tools

Must have technical / professional qualifications

  • Post Graduate or MBA with a min 7-9 years of experience in customer service role
  • Green Belt / Black Belt certified is preferable

 

Who can apply

 

  • Corporate & Circle Colleagues